Refund policy

RETURNS & REFUNDS

Every BRAVIO item is made to order. Nothing is pre-made or sitting
in a warehouse — your product is printed the moment you order it.
Because of that, we can't accept returns or exchanges for change of
mind, or for ordering the wrong size. Please check the size guide on
each product page before ordering.

DAMAGED, DEFECTIVE, OR WRONG ITEM

If something arrives damaged, misprinted, or isn't what you ordered,
we'll make it right. Email nelsonllamas31@gmail.com within 30 days of
delivery with:

- Your order number
- A photo of the item and the issue

We'll send a replacement free of charge. You won't need to ship
anything back.

WRONG ADDRESS

If an order is returned to us because of an incorrect or incomplete
shipping address, we'll contact you to arrange reshipment. Reshipping
costs may apply.

LOST IN TRANSIT

If your package is confirmed lost by the carrier, contact us within
30 days of the expected delivery date and we'll replace it.

Questions? Email nelsonllamas31@gmail.com — we reply within 24 hours.